The Madison County Technology Trainer will assist patrons with basic instruction and troubleshooting of handheld devices, e-readers, tablets, cell phones, etc. This individual must able to communicate one-on-one and in small group settings. This contract position is for one year, reports to Karen Traynor, Chittenango/Bridgeport Director and is supported by a grant from Senator David J. Valesky.
Essential Job Functions
* Work with inexperienced learners in one-on-one assistance either on a drop-in basis or scheduled appointments. Explain complex technological concepts in simple and clear terms through effective instruction. Use images and graphical representations to support language-based explanations.
* Train library staff in the use of existing technology/equipment.
* Plan, schedule and conduct digital literacy training in small group settings. Demonstrate comfort and ease with public speaking. Organize presentations of information into logical sequences and/or step-by-step processes.
* Develop new digital literacy training. Provide ideas for, plan and lead new technology training based on needs in the community.
* Maintain Records. Maintain accurate records of training programs in accordance with project reporting guidelines.
* Perform specific duties needed by the community. Based on the needs and demographics of the community served, trainer may perform functions to serve targeted populations such as senior citizens.
Attitude and General Responsibilities
* Demonstrate flexibility and an eagerness to learn new ideas.
* Demonstrate interest in helping others. Alleviate barriers to computers, digital literacy, internet adoption and the learning process. Display comfort working with a wide range of socio-economic groups. Excellent interpersonal skills needed with the ability to interact effectively with all customer age groups.
* Communicate. Consult with appropriate parties on issues or concerns, offering analysis and solutions whenever possible.
* Respect others. Respect confidentiality and privacy of library patrons, coworkers, and others.
Knowledge, Ability and Skills
* Ability to use and understand a PC desktop and/or laptop computer, including a mouse, printer, scanner and other peripherals.
* Knowledge of library practices.
* Familiarity with major internet browsers including but not limited to: Internet Explorer, Chrome, Firefox, and Safari.
* Knowledge of common communication technologies such as email and social media.
* Knowledge of Microsoft Office products such as Microsoft Word, Publisher, PowerPoint, Excel etc.
* Knowledge of the functionality of eReaders, smartphones, and tablet computers.
* Knowledge of digital media such as eBooks, digital magazines, and streaming video, particularly Overdrive, HOOPLA, RBDigital, and Libby.
* Experience teaching or tutoring others.
* Experience working or volunteering in a public library.
* Physical activity includes but is not limited to prolonged periods of sitting, as well as periods of standing, walking, stretching, bending, and stooping.
* Degree from an accredited college or university or an equivalent combination of higher education, experience, certification, and training which provides the knowledge, skills, and abilities necessary to perform the work associated with this position.
* Ability to work some evenings and some Saturdays each month.
* Driver’s license, insurance and access to a vehicle.
* Willingness to travel around the county to all 10 library locations.
* Must be a U.S. Citizen.
Salary and Paid Time Off
To Be Determined
Deadline: October 15, 2018
Please send a cover letter and resume to Karen Traynor, KTraynor@midyork.org.